Overview
E161 on a Potterton Promax combi/system/store boiler indicates a fan fault. The boiler’s fan provides the necessary air flow for combustion and for exhausting flue gases; when the control electronics detect the fan is not operating correctly or the expected airflow/pressure signal is not present, the boiler will lock out and display this code. Common causes include a failed fan motor, a faulty fan wiring connection, a stuck or blocked flue, a faulty air pressure/flow switch, or an associated PCB/wiring fault or low supply voltage that prevents the fan from running. Severity is moderate to high because a non-functioning fan prevents safe flue evacuation and safe combustion, so the boiler will usually shut down and will not provide heating or hot water until corrected. Some basic checks and a power reset can be performed by a homeowner, but most diagnostic and repair tasks—electrical testing, fan replacement, air-pressure switch checks, or PCB faults—require a qualified Gas Safe registered engineer. Attempting internal repairs or gas-related work without certification is unsafe and illegal in many jurisdictions.
Possible Cause: Fan fault
Troubleshooting Steps
Safety precautions:
- If the boiler has locked out, do not try to bypass safety interlocks. Turn the boiler off at the isolation switch or the fused spur and switch off the gas supply at the meter isolation if you know how and it is safe to do so.
- Do not open the boiler casing unless you are a qualified engineer. Internal components are live and there are gas and electrical hazards.
- If you smell gas, evacuate the property, turn off the gas at the meter if safe, and call the gas emergency number immediately.
Initial homeowner checks (safe, non-invasive):
1. Note the code and any other messages or lights. Take a photo of the display for the engineer.
2. Try a basic reset: switch the boiler off, isolate power at the mains for 30 seconds, then restore power and attempt to restart following the manufacturer’s reset procedure. Note if the error returns immediately or after some time.
3. Check the mains power supply and house fuses. Confirm other electrical items on the same circuit are working.
4. Inspect the external flue terminal from the outside (ground level only, from a safe stable position). Look for obvious blockages such as bird nests, debris, or heavy snow/ice and clear only if it is safe to do so. Do not climb or lean dangerously to inspect.
5. Ensure the area around the boiler and the flue terminal has not been obstructed by new building work or insulation.
Specific diagnostic steps and what they indicate (for information or to tell the engineer):
1. If reset temporarily clears the fault but it returns, note when it happens (at startup, during firing, intermittently). Intermittent faults often indicate failing motor, loose wiring, or marginal voltage.
2. If the fan makes unusual noises (grinding, squealing) before failure, this points to a failing fan motor or bearing problem.
3. If there was recent power interruption or lightning, note this—transient electrical events can damage PCBs and sensors.
4. If you have multiple fault codes or symptoms (e.g., low voltage warnings, circulation faults), record them; multiple codes can indicate a PCB or wiring issue rather than the fan alone.
What a competent engineer will do (do not attempt unless qualified):
- Visually and electrically test the fan motor, rotor, and wiring connections; measure supply voltage to the fan and continuity of connectors.
- Check the air pressure switch and its tubing/connection for blockages or failure; verify the switch closes when the fan runs.
- Inspect flue path and terminals for obstructions and measure flue gas flow/pressure as required.
- Check for wiring faults between the fan and PCB and test the PCB outputs/drivers for the fan. Replace PCB if necessary and confirmed faulty.
- Replace the fan assembly if motor or bearings are faulty, and re-test the system for correct operation and any correlated faults.
When to call a professional:
- If a basic reset does not clear E161, or if the fault returns, arrange immediate repair by a Gas Safe registered engineer. Fan replacement, air pressure switch testing, PCB replacement, and any work inside the boiler must be carried out by a qualified engineer.
- If you are unsure about any inspection or find loose/burnt wiring, do not touch; isolate power and call an engineer.
Practical homeowner actions to prepare for the engineer:
- Record model and serial number, the exact error code (E161), and any other fault codes or symptoms.
- Take photos of the boiler display and the flue terminal.
- Note whether the fault happened during a storm, after a power cut, or during heavy use.
Final note:
- A fan fault is not normally a simple DIY repair. While you can perform safe external checks and a reset, do not attempt internal electrical or gas repairs. Call a Gas Safe registered heating engineer to diagnose and fix E161 to ensure safe and correct repair.
Helpful Resources
Fault E160 on Potterton / Baxi / Main boiler / How to replace Fan Assembly step by step
video
POTTERTON COMBI BOILER E125 FAULT MAJOR BLOCKAGE FIX
video
Potterton boiler error codes
article
Potterton Promax Combi Boiler System and Store Error Codes
article
Potterton Boiler Error Codes | A&D Plumbing Services
article
Boiler Manual
Download the official PDF manual for the Potterton Promax Combi, System, and Store.